FAQ

Frequently asked questions

How do I place an order?

Add items to your basket and go to checkout. The payment methods available to you are displayed at checkout, and your order confirmation is emailed to you.

How much is delivery?

Standard delivery to addresses in the United Kingdom is free.

How long will delivery take?

Orders are dispatched within 1–2 business days and take 2–4 business days to arrive after that, so 3–6 business days in total.

How do I track my order?

Once your order is dispatched we email you a tracking number and link. See our Track your order page for more.

Can I return an item?

Yes. You have 14 days from delivery to return an item for a refund.

Do I have to pay for returns?

No. Returns are free, and a prepaid return label is included in the box.

Can I exchange an item?

Yes, exchanges are available within 14 days of delivery. Email us with your order number and the item you would like instead.

When will I receive my refund?

We process refunds within 5 business days of receiving and checking your return.

Can I cancel my order?

Orders can be cancelled within 12 hours of placing them. Email us with your order number as soon as possible.

What are your opening hours?

We are open Monday–Friday, 9:00 AM – 6:00 PM and reply to emails within 24 hours.

How do I contact you?

Email contact@kitappliances.uk or call +44 7454 741031.

What should I do with my old appliance when a new one arrives?

Please never put an old electrical appliance in your household bin: anything marked with the crossed-out wheeled-bin symbol must be recycled separately. Your local council household waste recycling centre accepts old electrical appliances, and you can find your nearest one at recyclenow.com. If you are replacing an old appliance with a similar one bought from us, email contact@kitappliances.uk and we will explain your take-back options.

Still need help? Email contact@kitappliances.uk.